Refund Policy
Effective Date: 24/02/2026
Last Updated: 24/02/2026
General Policy
As therapy appointments are time-based services reserved specifically for you, refunds are subject to the cancellation terms below.
By booking an appointment, you agree to this Refund Policy.
Cancellation by You
We require at least 24 hours’ notice if you need to cancel or reschedule an appointment.
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Cancellations made with at least 24 hours’ notice will be eligible for:
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A full refund (if prepaid), or
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The option to reschedule without charge.
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Cancellations made with less than 24 hours’ notice may be charged at the full session fee and are not normally refundable.
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Missed appointments (“no-shows”) are not refundable.
Cancellation by Us
If we need to cancel your appointment for any reason:
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You will be offered an alternative appointment time, or
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You will receive a full refund of any prepaid fees.
Online Payments
Online payments are processed securely via third-party payment providers.
If a refund is approved:
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Refunds will be made to the original payment method.
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Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.
In-Person Payments
For payments made in person:
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Refunds (where applicable) will be returned via the original payment method where possible.
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Cash payments may be refunded via bank transfer where appropriate.
Therapy Packages
If session packages are offered:
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Unused sessions may be refundable at our discretion.
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Completed sessions within a package are non-refundable.
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Packages may have an expiry period, which will be communicated at the time of purchase.
Consumer Rights
Nothing in this Refund Policy affects your statutory rights under UK consumer law.
Under the Consumer Contracts Regulations, if you book services online, you may have a 14-day cooling-off period. However, if you request that therapy services begin within that period, you acknowledge that:
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Once a session has been delivered, it is non-refundable.
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You may lose the right to cancel once services are fully performed.
Exceptional Circumstances
We understand that emergencies and unforeseen events can occur. Refunds outside of this policy may be considered at our discretion.
Contact
For refund requests or questions, please contact:
Yellow Door Therapy
Email: keren@yellowdoortherapy.co.uk
Phone: 07803166151